Prepaid

All Prime plans are now upgraded with Unlimited Talk & Text, TikTok and Youtube data.

For Prepaid Customer, where old portfolio remains and new one is added as option:

Customer will not experience any difference at all and the new product will be appeared in the various store-fronts (ie. USSD, MDA, IVR and CRM available for agents). Customer will be required to deactivate old bundle and buy new bundle in order to access to new offer.

For Postpaid Customers, where old portfolio is replaced by new one:

Customers will automatically have this option after the product launch. The change will be communicated via ‘SMS’ "Congratulation! Your Prime Bundle Plan now includes dedicated app data for the YouTube and Tik Tok apps. You will not be charged for this upgrade.” and upcoming bill ‘name’ will also be adjusted. Additionally, new apps allotment will be added into MDA.

This is about giving our customers more and allowing them to enjoy, touch and feel our suite of digital experiences as they live their best digital lives with us. The Digital Apps Bundle has more value through LARGE data allocations and an array of easy and brilliant Apps (including now Youtube and TikTok).

Yes, all customers will have the access to purchase the Digital Bundles.

All TikTok and Youtube Traffic comes from their respective bundles however these apps also rely on some 3^rd party resources for certain functions.

i.e YouTube uses google analytics when browsing the app and TikTok sources their gifs outside of the app. These would not be coved by the apps dedicated data.

Hence if a customer is out of main data to assist and attempts to use YouTube, searching or moving to another video would not work. Likewise, Tiktok sending gifs would not be successful.