Frequently Asked Questions and Terms & Conditions
Frequently Asked Questions and Terms & Conditions
What is the “Biba Mihó ku Digicel” Campaign?
Digicel's "Biba Mihó ku Digicel" campaign is a promotion designed to reward customers in Aruba and enhance their overall experience. By participating in the campaign, customers have a chance to win one of the fifteen (15) brand-new iPhone 15 Pros. The mechanics of the campaign are simple yet enticing. Customers can qualify to win an iPhone 15 Pro by purchasing any Prime Ultra Bundle or Mega Data. By doing so, participants increase their chances of winning and become part of the excitement of "Biba Mihó ku Digicel”
When will the “Biba Mihó ku Digicel” campaign be available?
The "Biba Mihó ku Digicel" campaign will run from October 17 to November 16, 2023.
What are the prizes?
Lucky customers have the chance to win an iPhone 15 Pro every week.
How many customers can win Daily?
Every week, three (3) winners will be selected.
How to participate?
Buy any prime bundle plan.
When will the winners be announced?
Below you will find a calendar with the dates and how many winners will be announced on each date.
October 24, 2023 -> 3 Winner every week
October 31, 2023 -> 3 Winners every week
November 7, 2023 -> 3 Winners every week
November 14, 2023 -> 3 Winners every week
November 21, 2023 -> 3 Winners every week
How will a postpaid customer participate?
By being active subscribers on any Postpaid Plan, Postpaid Customers are automatically entered.
Who do I contact if I have queries or complaints about the promotion? If have any questions or concerns regarding the promotion, who should you contact?
Please send an email to firstname.lastname@example.org
Additional Terms and Conditions
A. These Additional Terms and Conditions are additional to the General Terms and Conditions of the related service as published on the Digicel website here.
B. No correspondence shall be entered into regarding the results and/or the awarding of the prize. The prize is personal and registered in the name of the winner. The prize is not transferable, exchangeable, or refundable in cash or for other products or services.
C. This Promotion is offered for your personal use and not for commercial use and you agree not to sell any prizes redeemed through this Promotion.
D. The winner will be required to participate in any planned publicity in connection with this Promotion. By accepting the prize, the winner consents to the use of their name, likeness, images, and/or photographs for any and all programming and/or publicity or advertising purposes, commercial or otherwise, in all media and formats used by Digicel or their agencies, without further compensation, throughout the entire world in perpetuity. If the winner refuses to do so, they forfeit their right to claim the prize.
E. Upon accepting a prize, you will be responsible for reading and accepting any terms and conditions that may be associated with that prize.
F. You are required to use a compatible smartphone to run the App and participate in the Promotion. A compatible smartphone is an Android (OS 5.0 or higher) or Apple (iOS 11 or higher) smartphone.
G. We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused, such abuse to include but not be limited to selling or attempts to sell the prizes, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services.
H. We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you, at our discretion.
I. You are solely responsible for all associated fees and costs incurred by you for claiming and collecting prizes and for connectivity and data usage about your use of the App.
J. If a prize is unavailable, we may, at our discretion, substitute the prize with an alternative prize of equal value and/or specification.
K. We reserve the right to award any forfeited prize to the next qualifying participant.
L. Prizes are not exchangeable and are not redeemable for cash unless otherwise specified.
M. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.
O. Except in the event of its negligence, neither Digicel, nor any other person or party associated with the Promotion, their associated companies, agents, contractors and sponsors, or any of its personnel involved in the Promotion, shall be liable whatsoever for any loss or damage incurred or suffered, death or personal injury suffered or sustained, or costs incurred, arising from either participation in the Promotion or from claiming or collecting any prize.
P. For customer support, or to report a problem or send us your feedback, please visit the “Support” or “Help” option on the App.
The following persons may not participate in the Promotion:
1. Any person who was a winner of a Digicel promotion at any time within the last six (6) calendar months.
2. Business account customers.
3. Any person who, at any time on or after February 1, 2022, was or is a director, officer, employee, or agent of any Digicel market or any of their respective parents, subsidiaries, divisions, or affiliated companies, franchisees or service agencies, independent contractors, or suppliers of services to any Digicel market.
4. Families of our employees.
5. Employees and families of employees of any company associated with this Promotion.
6. Digicel Postpaid customers with overdue amounts.
7. Persons under the age of eighteen (18); and
8. Any person who does not reside in Aruba.