Shake It 2021

The Digicel “Shake to Win Regional Raffle” Promotion

Terms and Conditions


Start Date: March 1, 2021

End Date: April 5, 2021


This Digicel “Shake to Win Regional Raffle Promotion” (the “Promotion”) Frequently asked Questions (“FAQs”) and Terms and Conditions (the “Terms”) apply to you and govern your participation in the Promotion for a chance to win the various Grand Prizes offered. You should read these FAQs and Terms carefully before participating in the Promotion.

“We” or “us” means [Digicel Cayman], a company registered under the laws of [Cayman Islands] with registered offices at [115 Printers Way, George Town, Grand Cayman]. References to “we”, “our”, “us” and “Digicel” in these Terms also include our subsidiaries and affiliates (“Affiliates”) from time to time. “I” or “You” means the person participating in the Promotion (and “my” and “your” shall have the same meaning).

By participating in the Promotion, you agree to be bound by these Terms.

These Terms incorporate the “Shake to Win” promotion and My Digicel App Terms and Conditions and Privacy Policy, which you can access via the My Digicel App (the “App”).

If you do not agree to or accept any of these Terms, or if you are under the age of eighteen (18), you should stop participating in the Promotion and the “Shake to Win” promotion immediately.


1.       What is the Digicel “Shake to Win Regional Raffle Promotion”?

We are offering our prepaid and postpaid customers (subject to Clause 4) the opportunity to participate in our game of chance known as the Digicel “Shake To Win Regional Raffle Promotion” subject to these terms and conditions. The “Shake to Win” promotion allows you to win prizes by shaking your phone via the ‘Shake It’ gaming mechanism in the My Digicel App. Each winner of an Eligible Prize (as defined in Clause 6) in the “Shake to Win” promotion will be entered for a chance to win one of the Grand Prizes available. Any tax liability arising from the receipt of any Grand Prize will be the responsibility of the recipient.


2.       What are the Grand Prizes?

The Grand Prizes include the following:



Apple Watch Series 6

Samsung Galaxy Watch 3

Galaxy Tab S6Lite OR S5e

10.2 in. Apple iPad 8th Gen.

Samsung 50" Smart TV


3.       When does the Promotion start and end?

The Promotion is valid from 00:00 March 1, 2021 through to 23:59 April 5, 2021 (the “Promotional Period”). The Grand Prize draw dates will take place in [Cayman] on March 8, March 15, March 22, March 29 and April 5, 2021.


4.       Who can participate in the Promotion?

To participate in the Promotion, you must be a Digicel customer with an active Eligible Plan (as defined in Clause 5) AND have won an Eligible Prize in the “Shake to Win” promotion in the My Digicel App.  You may activate a new Eligible Plan during the Promotional Period or already be on an existing Eligible Plan.

The following customers are excluded from participating in the Promotion:

a.     Postpaid corporate & business account customers;

b.     Any person who, at any time on or after September 1st, 2020, was or is a director, officer, employee, or agent of Digicel or any of their respective parents, subsidiaries, divisions, or affiliated companies, franchisees or service agencies, independent contractors or suppliers of services to Digicel;

c.      Families of our employees;

d.     Employees and families of employees of any company associated with this Promotion, including any provider of the Grand Prizes;

e.     Customers with Digicel+ only;

f.      Postpaid customers with overdue amounts or inactive accounts;

g.     Persons under the age of eighteen (18); and

h.      Persons who do not reside in [Cayman].


5.       Which Digicel prepaid/postpaid bundles/plans are included in the Promotion?

Please see below list of plans that are eligible for the Promotion (the “Eligible Plans”):


Postpaid RED and Prime Plans, Prepaid Data Only, Quick Pick and Prime Bundles


Segment 1- Tier 1

Segment 2- Tier 2

Segment 3- Tier 3

Plan Name

Plan Name

Plan Name

2 Day Pick Data+Talk

Large $25 30 days 2GB

X-Large $30 30 days 4GB

X-Small $2 1 day 100MB

Medium $10 7 days 1GB

XX-Large $50 30 days 10GB

Small $5 3 day 500MB

10 Day Pick Data+Talk

30 Day Pick Data+Talk

Prime 1 Day

Prime 7 Day

Prime 30 Day


Prime 30 Day Plus


The Eligible Plans will be available in the ‘Shake It’ section of the App, which are identified with the ‘Shake It’ Icon. 


6.       Which prizes do I have to win to be eligible for the Promotion (the “Eligible Prizes”)?

If you win any of the following prizes in the “Shake to Win” promotion, you will be automatically entered for a chance to win a Grand Prize.



·       100 Minutes International Postpaid

·       Shake It Postpaid 5GB Digital Apps

·       Shake It Postpaid 10GB Digital Apps

·       Shake It Postpaid 15GB Digital Apps

·       Shake It 2GB Postpaid

·       Shake it 4GB Postpaid

·       Shake it 6GB Postpaid



·       50 Minutes International

·       Shake It 1GB Digital Apps

·       Shake It 3GB Digital Apps

·       Shake It 7GB Digital Apps

·       Shake it 500MB

·       Shake it 1GB

·       Shake it 5GB

·       Shake it 5% Discount on 1 Day Prime Bundle

·       Shake It 10% Discount on 7 Day Prime Bundle

·       Shake It 15% Discount on 30 Day Prime Bundle

·       Shake It 15% Discount on 30 Day Plus Prime Bundle


7.       How do I participate in the Promotion?

i.          To participate in the Promotion, you will need to have activated an Eligible Plan via one of the following channels:

1.     My Digicel App; or

2.     USSD/UMM (by dialing *135#).

ii.         You will receive a ‘Shake It’ notification inviting you to participate in the “Shake to Win” promotion. The notification will be received via SMS, push and/or an in-app notification.

iii.        Confirm your participation in the Promotion by clicking on the ‘Shake It’ notification and accepting the terms and conditions.

iv.        Once you agree to participate in the Promotion, you can then ‘Shake to Win’! Please note the ‘Shake It’ action must be completed in the App.

v.         If you are a winner of an Eligible Prize in our “Shake to Win” promotion, you will automatically receive one (1) entry in the “Shake to Win Regional Raffle Promotion” for a chance to win a Grand Prize.


8.       Will I be notified when to participate in the Promotion?

As a participant in the “Shake to Win” promotion, whenever you activate an Eligible Plan, you will receive an SMS notification and there will be an in-app banner in the My Digicel App, reminding you that you are eligible for a chance to win. If you are the winner of an Eligible Prize, we will also notify you that you have been entered for a chance to win the Grand Prize on the Monday following that week.


9.       How will the Winner be selected?

a.     A customer will be selected at random from the complete list of eligible customers received during that week of the Promotional Period (the “Winner”). Please note that each time you win an Eligible Prize is an additional entry on the list, increasing your chances to win a Grand Prize.

b.     For the Promotion, only the wins from each week (Monday to Sunday), between the 1st of March 2021 until April 4th 2021 will be considered.

c.      Selection will take place at [Cayman Technology Centre] on the Grand Prize selection days.

d.     Digicel accepts no responsibility for any failure by any customer to have participated in the Promotion by the Sunday of each week, including but not limited to, any delayed attempts to ‘Shake to Win’, for any reason.


10.   How will the Winner be notified?

a.     The Winner will be notified by a Digicel representative who will call the mobile phone number used by the Winner to participate in the Promotion.

b.     If the Grand Prize is declined, or unclaimed due to Digicel being unable to contact the Winner from the contact details supplied after three (3) attempts (reasonably split over a twenty-four (24) hour period, Digicel reserves the right to withdraw the Grand Prize from the Winner and shall pick a different eligible customer to be the Winner following the process as set out under Clause 9 above.


11.   What do I need to know about claiming the Grand Prize if I am the Winner?

a.     During the telephone call, full details of the Grand Prize handover (redemption) process and location will be confirmed. 

b.     You will need to present a valid Government-issued photo ID (passport, voter’s identification card or driver’s license) and the phone used to participate in the Promotion. 


Additional Terms and Conditions

A.     This Promotion is offered for your personal use and not for commercial use.

B.     You are required to use a compatible smartphone to run the App and participate in the Promotion. A compatible smartphone is an Android (OS 4.0 or higher) or Apple (iOS 2.0 or higher) smartphone.

C.     We reserve the right to disqualify you or terminate this offer if, in our sole opinion, the Promotion is being abused.

D.     We reserve the right to modify, extend or discontinue (permanently or temporarily), this Promotion being offered to you, at our discretion.

E.      You are solely responsible for all associated fees and costs incurred by you for connectivity and data usage in relation to your use of the App, and your redemption of the Grand Prize, including but not limited to Withholding Tax or any other applicable tax.

F.      This Promotion will be accessible to you while roaming, but the Grand Prize may only be able to be redeemed in [Cayman].

G.    The Grand Prize is non-transferable, and Digicel reserves the right at any time to cancel, modify, or supersede the Promotion due to circumstances outside its control.

H.     Digicel’s decisions, including the selection of a Winner, are final and binding on all participants.

I.       Upon accepting a Grand Prize, you will be responsible for reading and accepting any terms and conditions that may be associated with that Grand Prize.

J.      Grand Prizes cannot be exchanged for cash.

K.     If a Grand Prize is shown to be damaged or defective upon collection, or within seven (7) days from the date of collection, neither due to any fault of the Winner nor as a result of any use or misuse of the Grand Prize after collection, the winner may contact us within that seven (7) day period to report the damage or defect and request a replacement.

L.      If any of the Grand Prizes described above are unavailable, we may, at our discretion, substitute that Grand Prize with an alternative prize of equal value and/or specification. This also applies to replacements where a Grand Prize is found to be damaged or defective.

M.    Participants must have complied with these Terms and Conditions to win.

N.    We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Promotion. In the event of us giving notice to you of any such changes to or cancellation of the Promotion, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the App. Any such notification shall be effective immediately or as of the date referred to in such notifications.

O.    Any personal data relating to participants will be used solely for the purposes of this Promotion by Digicel and/or by any agent appointed by it to assist with running the Promotion on behalf of Digicel and will not be disclosed to a third party for any other purpose without the individual’s prior consent. By entering this Promotion, you consent to the use of your personal data by Digicel and/or any agent appointed by it to assist with running the Promotion for the purposes of administration of the Promotion (including publishing your full name and country and/or disclosing it to third parties on request if you are the Selected Customer) and any other purposes to, which you have consented. To see our privacy policy visit:

P.     You agree to take part in any promotional, marketing or publicity activities or events reasonably requested by Digicel.  By participating in the Promotion, you consent to the use of your name, likeness, image, photograph for any and all programming and/or publicity or advertising purposes, commercial or otherwise, in all media and formats used by Digicel’s or its agencies, without further compensation, throughout the world in perpetuity. If you refuse to do so, you forfeit your right to claim the Grand Prize if you are selected as the Winner.

Q.    In addition to these Terms and Conditions, you remain bound by our My Digicel App Terms and Conditions of Use.

R.     For customer support, or to report a problem or send us your feedback, please visit the “Support” or “Contact Us” options in the App.