eSIM is the latest technology for mobile devices removing the need for physical SIM cards. ‘eSIM’ refers to an embedded SIM and takes the form of a chip that cannot be removed from a mobile device. This means that users can switch between mobile networks without needing to replace their SIM card.

Users can download “profiles” from different networks straight to a mobile device with the touch of a button.  “Profile” means the account information for a particular network tied to a specific mobile number.


Frequently Asked Questions


How do I know if my device supports eSIM?

You will require an unlocked eSIM-compatible device to use an eSIM on the DIGICEL network. The below instructions will assist you with confirming if your device supports eSIM.



How to check if your iOS device supports eSIM:


Step 1 - Settings > General > About

Check your device is network provider locked

It should say “No SIM restrictions” which means that the device is unlocked.

Step 2 - Confirm an EID is present

Step 3 - Settings > Mobile Data > Add eSIM is an option under the ‘SIMs’ section

Step 4 - Dial *#06# to confirm an EID and 2 IMEI are shown

How to check if your Android device supports eSIM


Step 1 - Settings > About


It should show the IMEI that is eSIM compatible


Step 2 - Dial *#06# to confirm an EID and 2 IMEI are shown


These FAQs are meant merely as a guide for customers and Digicel shall not be held responsible for any errors or omissions in the above and below


An eSIM also known as an embedded or electronic SIM, is a SIM that is built into your mobile device and cannot be physically removed. There is no physical SIM card that you need to insert.

A SIM card is a physical chip card you slot into your phone normally in a tray that pops out from the side. A SIM usually has 3 sizes: Mini-SIM, Micro-SIM and Nano-SIM. A SIM card's most significant benefit is its portability. You can switch between devices in seconds, and you will not have to contact your carrier.

An eSIM is an embedded SIM card fitted into the phone's motherboard. It runs on the same networks as standard SIM cards, so there is not much difference in how they work outside the initial set-up and transferring of your number and plan.

An eSIM performs the same function as a physical SIM card but removes the requirement to physically swap SIMs when switching between network providers.

 i.    eSIMs are hardwired to your device while physical SIM Cards are removable.

 ii.   There are limited physical SIM card slots in a device; eSIMs allow customers to have multiple mobile numbers on one device.

 eSIMS will officially launch on 27th January, 2023.

No. A Digicel eSIM will only work if your phone is unlocked or locked to the Digicel network.

Yes. Many smartphones now allow an eSIM to be used for your mobile data, adding to their convenience factor when traveling to foreign countries. You can retain your phone number for regular communication.

Below are the costs associated with the ESIM:

New Number- $25.00

Existing number conversion to ESIM- $15.00



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