Help with your phone
If you have a technical issue with your phone, below is a troubleshooting guide that can assist you.
What is the best place to look for help?
In order to get help with various features of your phone you have a number of choices two of which are:
- Read the manual that came with the phone
- Dial #100 from your Digicel handset for help
My mobile phone is not responding or has 'frozen'
Power your phone off and then back on (ensure you have your PIN number in case it is needed). If your phone does not respond to you pressing the ‘power off’ button, remove and then replace the battery and turn on your phone. If this still does not work, we recommend you bring the phone along with all paper work for the phone and SIM to your local retail store for help.